Abstract :
Clients satisfaction were considered the first indicators to the success of health services provided in family-centered care. The purpose of this study is to investigate clients perspective family-centered care of health care services and support in Baghdad/ Iraq. A descriptive cross-sectional study is conducted in Baghdad Province. A cluster samples of 440 clients who review family centered care for the purpose of health services. The instruments underlying the study phenomenon deals with clients socio-demographic characteristics and family centered care sitting questionnaire which include (care sitting related to giving a diagnosis, ongoing care and support, addressing child/youth development, access to records, appointment schedules, feedback on care setting practices and policies, care setting policies to support family-centered and addressing culture and language in care). The reliability of the questionnaire was achieved through a pilot study and then presented to experts to prove its credibility. The data were collected by using interview techniques method and analyzed through the application of descriptive and inferential statistical analysis. Findings show participants age, the mean age for clients' is 39, the age 20-29 years old were recorded the highest percentage among (n=179; 40.7%), female were predominated among clients who reviews family-centered care (n=281; 63.9%), the illiterate clients were records the highest percentage (n=97; 22%), most of reviews health services in terms of vaccines (n=188; 42.7%). The clients who included in the study sample were expressed a poor level of family-centered care health services provided to them 76.1% (M± SD=12.40±3.627). There were significant differences in family-provider partnership health services with regard to clients' education level and types of services were received at p-value <0.05. Family-centered care in terms of health care service provided to the clients and families were still in under poor level. Health directorate decision makers need to be employed based on a quality guidelines in order to improve the health care services in family-centered care.
